AstroModels.co.uk Website Terms & Conditions

Payment
Our preferred method of payment is PayPal. Using this method we can dispatch your order quickly. Please note that when using PayPal the 'Ship To' address must be the same as your confirmed address in PayPal.


Delivery Information
We use Parcelforce for large/heavy items ensuring fast and secure deliveries to mainland UK which require a signature upon delivery. We have a collection every working day (Mon/Fri). For smaller items we use royal mail and where necessary royal mail special delivery. Deliveries to mainland UK are FREE unless stated otherwise. Deliveries to Scottish Highlands & Islands, Channel Islands and Northern Ireland will be charged accordingly. If you are ordering from any of these regions, please contact us first at: sales@astromodels.co.uk for current rates and we can then generate a PayPal invoice for you with the appropriate delivery charge. All goods are carefully checked over before dispatch. Once you receive your goods, please inspect them for any damage during transit and report the said damage within 24hrs via e-mail. We are here to help.


Returns/Cancellations
If for some reason you change your mind and would like to return your order after delivery we are happy to accept your return providing that the goods are unopened/unused and in it's original packaging and everything is in new/pristine condition. All returns must be notified in writing first and once this is confirmed by us they are to be returned at the buyers cost within 14 days of the original purchase date. All returns will be carefully examined before any refunds are given.


About Us
Astro Models UK are a friendly and efficient business operating from a secure warehouse facility in the beautiful county of Northumberland UK. When you buy from Astro Models UK you are not only buying from a top UK seller but you are also buying from a seller where there is passion about the products. We also have many years experience in mail order and pride ourselves on providing excellent customer services within our family orientated business premises. All our products are sourced from 'official UK distributors' and each and every item is checked over prior to dispatch. We want all our customers to be very happy! If you have any questions or comments please contact us at: sales@astromodels.co.uk and we will get back to you asap.